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Refund Policy

Organic • Premium • Fresh

Refund & Return Policy

At DBazarClub, we care about your wellness and your trust. If something isn’t perfect, we’ll make it right—quickly, fairly, and with a smile.

Easy
Simple Request Process

Share your order ID and a quick photo/video (if needed). Our team will guide you smoothly.

Fast
Quick Resolution

Eligible cases are prioritized so you can get a replacement or refund without hassle.

Fair
Transparent Policy

Clear rules, honest support, and premium care—just like our organic products.

When You’re Eligible

Request within 48 hours of delivery

We happily accept refund/return/replacement requests if your item arrives with an issue such as:

Damaged or Broken
Packaging torn, bottle leaked, product cracked, or similar.
Wrong Item Delivered
You received a different item than what you ordered.
Defective / Quality Issue
Product quality concern confirmed by our support review.
Expired (If Applicable)
If any product arrives expired or near-expiry unexpectedly.
Not Eligible (Fair Use)

To protect all customers and keep our organic supply premium, refunds/returns may not apply when:

  • Item is used, opened (where hygiene/perishable rules apply), or not in original condition.
  • Damage happens after delivery due to mishandling or improper storage.
  • Products clearly marked “Final Sale” / “Non-Returnable”.
  • Request is made after the allowed timeline (typically 48 hours).
What We’ll Do For You

Depending on the case, we’ll offer one of the following:

Replacement
Best option if you want the same fresh product again.
Store Credit / Voucher
Quickest option for your next premium organic purchase.
Refund
Issued to original payment method whenever possible.

How to Request (3 Easy Steps)

1Contact Support
Share your order ID and issue details via email or phone.
2Quick Verification
We may ask for a photo/video of the product and packaging for faster approval.
3Resolve It
We’ll arrange a replacement, store credit, or refund based on eligibility.
Order Cancellation

You can cancel your order before it is shipped/confirmed for delivery. If it’s already shipped, cancellation may not be possible and standard return rules will apply.

Delivery & Return Charges

If the issue is our mistake (wrong/damaged/defective item), we’ll cover applicable return shipping. For other allowed returns, delivery charges may be non-refundable.

Need Help?

Our friendly support team is available daily.

Support Hours
9.00 AM to 11.00 PM
Website
dbazarclub.com
Email
support@dbazarclub.com
Phone
Address
100/A, Boro Bagh, Mirpur-2, Dhaka-1216, Bangladesh

We may update this policy to keep our service fresh and transparent. Any changes will be posted on this page.

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